PRIVACY POLICY

Any use of the words “you”, “your” or similar expression in this Privacy Policy shall mean, you, any user of this Site. The terms “we”, “us”, “our” or similar expression or “Grandploy Guardians” shall mean Grandploy Guardians Limited.

1. Why does Grandploy Guardians have a privacy policy?
1.1. We take the privacy of our users seriously. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. We use this Privacy Policy to let you know the types of information that are collected by us on this Site, and how we use and protect it. This Privacy Policy also outlines your rights regarding data protection, and tells you how to contact us.

2. What do you mean by personal information?
2.1. When referring to “personal information”, we mean information we collect from you, from which you may be personally identified. Typically, this may include your name, email and telephone number. All personal information you submit to us will be held in accordance with our responsibilities under the Data Protection 1998 (“DPA”).

3. Where does Grandploy Guardians collect personal information on the Site?
3.1. We collect personal information from you in a number of situations. For example, when you sign up for Landlord or Property Guardian services, or when you send us an enquiry.

4. How will Grandploy Guardians use my personal information?
4.1. We use your personal information:
(a) to provide you with information or services which you request from us;
(b) to process orders for products or services which you place with us;
(c) to contact you about any products or services which you are receiving from us;
(d) to improve the usability of the Site and otherwise to assist in the smooth operation and running of the Site.

5. Will Grandploy Guardians use my personal information for marketing purposes?
5.1. We may occasionally use your personal information to contact you with information about our products and services which we think you may be interested in. We will always give you the opportunity to let us know that you do not want us to use your personal information for this purpose when we collect that information from you. At any stage subsequently you can also inform us that you do not wish to receive information from us by sending an email to info@grandployguardians.com. We recommend that you should regularly review the personal information you have provided to us to ensure that it is correct and up to date.

6. Is my personal information secure?
6.1. Personal information stored on this Site will be stored in a secure manner and in accordance with our responsibilities under the DPA.

7. Will Grandploy Guardians share my personal information with third parties?
7.1. We may provide your personal information to our group companies, contractors and agents to enable us to collect and use your personal information as set out in this Privacy Policy. However, we will always remain responsible for your personal information and shall take steps to ensure that those third parties collect and use your personal information only as set out in this Privacy Policy.

7.2. Unless you ask us to and except as expressly provided in this Privacy Policy, we will not otherwise provide your personal information to third parties (except in the unlikely event that we are legally required to do so by law enforcement agencies).

8. What are cookies and how are they used on the Site?
8.1. As with other websites, this Site uses cookies that collect anonymous traffic data in order to improve our service. Cookies are small files of information which save and retrieve information about your visit to our site such as how you navigated through the site or what information was of interest to you. The cookies we use merely identify you as a number. For more information about cookies please see our Cookie Policy.

9. Can I request a copy of the personal information Grandploy Guardians has collected from me?
9.1. You may ask for a copy of personal data that we hold about you. You can do this by contacting us at info@grandployguardians.com. We may charge a small fee to cover our administrative costs for providing this.

10. Will my personal information be transferred outside of Europe?
10.1. Due to the worldwide nature of the internet, collecting personal data may involve it being transferred to countries outside of the European Economic Area. By using this Site and providing us with personal information, you consent to its transfer to other countries which may not enjoy the same data protection measures as the European Union. However, we will always take steps to ensure that your personal information is kept securely.

11. Google Analytics
11.1 This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information www.google.com/privacy.

11.2 Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

12. Google AdWords
12.1 This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Grandploy Guardians website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by editing your cookie settings. You can also opt out of any third-party vendor’s use of cookies by visiting www.networkadvertising.org/choices/.

13. External links
13.1 Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

14 Social Media Platforms
14.1 Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website, nor its owners, will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

15. Shortened Links in Social Media
15.1 This website and its owners, through their social media platform accounts, may share web links to relevant web pages. By default some social media platforms shorten lengthy urls, for example www.grandployguardians.com could become www.ow.ly/Hka830d2TEA.

15.2 Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

16. Resources & Further Information

17. Contact
17.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@grandployguardians.com or please write to:

Grandploy Guardians Ltd.

Branch Hill House
Branch Hill
Hampstead
London NW3 7LS

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